We've extended our hours of operation! Monday: 8:30am - 8:00pm - Tuesday: 8:30am - 8:00pm - Wednesday: 8:30am - 7:00pm - Thursday: 8:30am - 5:00pm - Friday: 8:30am - 5:00pm - Saturday: 8:30am - 3:00pm - Sunday: CLOSED We've extended our hours of operation! Monday: 8:30am - 8:00pm - Tuesday: 8:30am - 8:00pm - Wednesday: 8:30am - 7:00pm - Thursday: 8:30am - 5:00pm - Friday: 8:30am - 5:00pm - Saturday: 8:30am - 3:00pm - Sunday: CLOSED

Client Bill of Rights

As a client of mosaic animal health center, you have the right to:

Quality veterinary Care

Expect your pet will receive knowledgeable and advanced veterinary care from our experienced and dedicated team.

Respectful and Compassionate Interactions

Be treated with professionalism, compassion, and respect, free from discrimination.

Clear Communication

Receive clear and accurate information about your pet's diagnosis, treatment options, and prognosis, helping you make informed decisions.

Financial Transparency

Be provided with a clear picture of the costs for recommended treatments and offered alternative options if needed.

Privacy and Confidentiality

Trust your personal and pet's medical information will be kept confidential, except where disclosure is required by law.

Safety and Cleanliness

Expect a clean and safe environment for both you and your pet during your visits.

Timely Service

Be informed promptly if there are delays in your appointment and offered alternatives if necessary.

Feedback Opportunities

Provide positive or constructive feedback to help us improve our services.

Client Responsibilities

IN PARTNERSHIP WITH MOSAIC ANIMAL HEALTH CENTER, WE ASK ALL CLIENTS TO BE RESPONSIBLE FOR:

Respectful Collaboration

Treating our staff, other clients, and their pets with respect, compassion, and honesty.

Honest Communication

Providing accurate and complete information about your pet's health and history to help us deliver the best care possible.

Engaging in Care Decisions

Participating in your pet's care decisions by asking questions, expressing concerns, and following up on treatment plans.

Acknowledging Uncertainty in Medical Care

Recognizing veterinary medicine, like human medicine, can involve uncertainties, and understanding not all treatments are guaranteed to be effective.

Compliance With Policies

Following our clinic's operational and administrative protocols, including leashing your pet, adhering to visitation rules, and respecting our schedule.

Appointment Punctuality

Arriving on time for your appointments and notifying us in advance if you need to cancel or reschedule.

Financial Responsibility

Making timely payments for services rendered, understanding our ability to provide care depends on covering these costs.

If you're experiencing an emergency outside our normal business hours, please contact:

Garden State Veterinary Specialists
Red Bank Veterinary Hospital